Cashless Treatment Scheme in Emergency (CTSE) – Indian Railways

Cashless Treatment Scheme in Emergency (CTSE) – Indian Railways

Railway provides Comprehensive Health Care Facilities to its beneficiaries through in-house health Institutions, supplementing with referrals to recognized hospitals whenever necessary. The beneficiaries include retired employees and their dependent family members. Large no. of retired beneficiaries lives in the newly developed suburbs of various cities. These parts of the city are often far away from the established Railway Health Institutions. In this scenario the RELHS beneficiaries coming to Railway Health Institutions in routine is acceptable, however in emergency situations, precious time (Golden Hour) is lost in travel.

To provide immediate care to its retired employees in ‘Golden Hour’ Railway Board has decided to roll out a “Cashless treatment Scheme in Emergency’ (CTSE), in empanelled hospitals, for retired employees and their dependent family members. A web based system of communication between private hospitals and railway authorities has been developed wherein identity of the beneficiary shall be established using biometrics stored in Aadhar (UIDAI) server, eligibility shall be determined using Railway Data Base and emergency shall be verified by Railway Medical Officer based on private hospital’s clinical report. The whole system is online and even the bill processing shall be online. This scheme shall provide help and succor to the retired railway employees at the time of need and at the same time will have a morale boosting effect on the serving employees.

The Scheme fulfils both the avowed objectives of the GOI; utilizing IT tools to cut the red-tape and promoting cashless transactions.

Rather than creating a separate time and resource consuming vertical the scheme has used the existing resources by bringing on board the UIDAI and ARPAN database. Railway has not incurred any capital expenditure on the scheme, M/s UTIITSL has developed the software in consultation with Railway and shall be paid on per bill processed basis. The online processing will ensure swifter disposal of bills in a transparent manner.

At present the scheme has been rolled out in four metro cities of Delhi, Mumbai, Kolkata and Chennai, based on the experience of this pilot the scheme may be extended to the whole of country.

Source : PIB