irctc new rules

Provision of Satellite stations for collection of refund amount on surrendering of PRS original ticket cancelled through 139 or through IRCTC website

GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
RAILWAY BOARD

COMMERCIAL CIRCULAR No.01 of 2023

No.TC-11/2003/2021/Refund on upgraded passengers

Rail Bhavan, New Delhi dt. 03/01/2023

The Principle Chief Commercial Managers,
All Zonal Railways

Sub: Provision of Satellite stations for collection of refund amount on surrendering of PRS original ticket cancelled through 139 or through IRCTC website.
Ref: East Central Railway Letter No. ECR/CRM/RC/PRS ticket/22 dated 01.06.2022

In reference to ECR letter mentioned above, Ministry of Railways have decided to delegate the power to Principal Chief Commercial Managers of Zonal Railways to decide earmarking of nearby PRS locations as satellite PRS locations within the arena of 50 Kms from stations where either PRS counter or satellite PRS locations are not available at present, only for the purpose of collection of refund amount for the PRS counter tickets cancelled through 139 or through IRCTC website.

This disposes of ECR letter referred above.

sd/-
(Vipul Singhal)
Director / Passenger Marketing
Railway Board

Source: https://indianrailways.gov.in/

Railway – E-Payment / Online Payment System – Same Mode for Collection and Refund

GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
(RAILWAY BOARD)

No.TC-I /2002/ 104/ SCR/1 (3317550)

New Delhi, dt 19.09.2022

Pr. Chief Commercial Manager
All Zonal Railways

Sub: E-Payment / Online payment system – same mode for collection and refund

Ref: (i) Rates Master Circular/E-payment/2019/0 and amendments thereto
(ii) Rates Circular No. 18 of 2021
(iii) Board’s letter NO.2020/TC-III/20/01 dated 15.09.2022

Please refer to Board’s letter under reference (iii) detailing modalities for collection of additional freight in case of diversion of rake and also for refund wherever due.

Zonal Railways are advised to follow the same mode for collection of additional freight charges, if any, and refund of freight charges, if due.

To say, if freight charges are collected through electronic payment system, then refund, if due, should be done through electronic payment system in the respective bank account of the customer. Similarly, if freight charges are collected through online payment mode, then refund, if due, should be done through online mode in the respective bank account of customer.

sd/-
(Anshoo Pandey)
Director, Traffic Commercial (Rates)
Railway Board

Source: https://indianrailways.gov.in/

Restoration of Unreserved Coaches in Trains

GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
RAILWAY BOARD

Commercial Circular No. 06 of 2022

New Delhi, dated 28.02.2022

No.TC-ll/ 2910/ 2021/ Covid 19 Review of HSP fare
(3375471)

The Chief Commercial Managers,
Ail Zonal Railways.

Sub: Restoration of unreserved coaches In trains.

REF: 1. This office letter of even no. dated 12.11.2021
2. Control message no. 2021/CC/RB/10/01 dated 22.10.2021 & other such instructions issued from time to time.

In continuation of above instructions, Ministry of Railways have now decided that “In trains already restored with regular train numbers, second class accommodation shall be earmarked reserved or unreserved as per applicability during Pre-Pandemic period.”

Apart from this, second class accommodation of special trains at present running as Holiday special (HSP) trains shall also be earmarked reserved or unreserved as per CC no. 30 of 2015 and other instructions issued from time to time.

The above shall be implemented from Advance Reservation Period / No booking date.

Ensure necessary action accordingly and confirm.

sd/-
(Vipul Singhal)
Director Passenger Marketing
Railway Board

Source: https://indianrailways.gov.in/